Refund policy
At Fashy, we strive to provide stylish, high-quality clothing, bags, shoes, and fashion accessories that meet your expectations. However, if you're not completely satisfied with your purchase, we're here to make the return process as smooth and straightforward as possible.
Key Return Information
Return Window: 25 days from the date of delivery
Restocking Fee: None ($0.00)
Return Method: By Post
Return Shipping (Defective or Damaged Items): Free (a prepaid return label will be provided)
Return Shipping (Change of Mind): Customer is responsible for return shipping costs
Refund Processing Time: Within 3 business days after the return has been approved
How to Start a Return
To request a return, please email us at support@fashy.shop and include the following information:
- Your full name and order number
- The item you would like to return
- The reason for the return (such as damage, wrong item, defect, or change of mind)
Important: Returns sent without prior authorization cannot be accepted. After your request is approved, we'll provide the return address along with detailed instructions for completing the return.
Return Eligibility
To be eligible for a return, your item must meet the following requirements:
- The product must be unused and remain in the same condition in which it was delivered.
- It must include the original packaging, tags, and any accessories that came with the item.
Return Shipping Policy
We believe in providing clear and transparent information regarding return shipping.
Defective or Damaged Items
If your item arrives damaged or has a manufacturing defect, FASHY will cover the return shipping cost by providing a prepaid return shipping label.
Customer-Initiated Returns
If you decide to return an item because you've changed your mind or ordered the wrong product, you'll be responsible for the return shipping charges. Any original shipping fees, if applicable, are non-refundable.
Damages & Issues
Please inspect your order promptly after it has been delivered.
Shipping Damage
If your package arrives damaged during transit, please notify us within 7 days of the latest tracking update or delivery notification so we can assist you and, if necessary, begin the shipping claim process.
Incorrect or Defective Items
If you receive the wrong item or discover a defective product, please notify us within the 25-day return period so we can resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, we'll send you an email confirming whether your refund has been approved.
Approved Returns
If your return is approved, your refund will be issued using the same payment method used for the original purchase.
Processing Time
Please allow up to 3 business days for your refund to be processed after approval. Depending on your financial institution or card provider, it may take additional time for the refund to appear in your account.
Exchanges
If you'd prefer a different item or another product, we recommend returning the original item first. After your return has been approved, you can place a new order for your preferred replacement.
Contact Us
If you have any questions regarding this Returns and Refund Policy, please don't hesitate to contact us.
Email: support@fashy.shop
Phone: +1 (214) 234-1929
Address: 411 N AKARD ST APT 512, DALLAS, TX 75201, United States